What Information We Collect

We collect different types of information depending on how you interact with our platform. Some data comes directly from you, while other information is gathered automatically as you use our services.

Information You Provide

When you create an account or use TasklyPlanix, you share:

• Your name and email address for account creation
• Phone number if you choose to add it for account security
• Financial data including budgets, expenses, and transaction details you input
• Payment information when you subscribe to premium features
• Messages you send through our support channels

Automatically Collected Data

Our systems gather technical information to keep things running smoothly:

• IP address and general location data
• Browser type, device information, and operating system
• How you navigate through our platform
• Session duration and feature usage patterns
• Error logs and performance metrics

How We Use Your Information

Your data helps us provide better budget analysis and improve your experience. We're pretty specific about what we do with it.

Beyond the basics, we use your information to:

• Send you account notifications and important service updates
• Respond to your questions and provide customer support
• Detect and prevent fraudulent activity or security breaches
• Analyze usage trends to improve our features and user interface
• Process payments and maintain billing records
• Comply with legal obligations under Vietnamese law

We don't sell your personal information to third parties. That's not our business model, and honestly, we find the practice questionable at best.

Data Retention and Storage

We keep your information as long as your account remains active. Once you close your account, we retain certain data for legal compliance purposes.

Your data is stored on secure servers located in Singapore, with encrypted backups maintained according to industry standards. We've chosen this location for reliability while ensuring compliance with regional data protection requirements.

Who We Share Data With

We limit data sharing to essential service providers and legal requirements. Here's the complete picture:

Service Providers

We work with trusted companies that help us deliver our services:

• Payment Processors: To handle subscription payments and refunds securely
• Cloud Hosting: For reliable data storage and platform performance
• Email Services: To send account notifications and support responses
• Analytics Tools: To understand how people use our platform (anonymized data only)

These providers can only access data necessary for their specific function, and they're contractually obligated to protect your information.

Legal Requirements

We may disclose information when required by Vietnamese law, including:

• Response to valid legal requests from authorities
• Protection of our legal rights or property
• Investigation of potential fraud or security issues
• Compliance with tax and financial regulations

Your Rights and Choices

You have control over your personal information. Under Vietnamese law and our commitment to transparency, you can:

Access and Portability

Request a copy of all personal data we hold about you. We'll provide it in a structured, commonly used format within 30 days. You can download your financial data directly from your account dashboard at any time.

Correction and Updates

Fix any inaccurate information through your account settings. If you notice something that looks wrong in your profile or stored data, you can update it yourself or contact our support team for assistance.

Deletion Requests

Ask us to delete your account and associated data. We'll process deletion requests within 45 days, though some information may be retained for legal compliance as outlined in our retention schedule above.

Communication Preferences

Control what emails you receive from us. You can opt out of marketing messages while still receiving essential account notifications. Use the unsubscribe link in any email or adjust preferences in your account settings.

Security Measures

We protect your information through multiple layers of security, though no system can be completely bulletproof.

Our security practices include:

• End-to-end encryption for data transmission using TLS 1.3
• Encrypted storage of sensitive financial information
• Regular security audits and vulnerability assessments
• Multi-factor authentication options for account access
• Strict access controls limiting staff access to data
• Automated monitoring for suspicious activity
• Regular backups stored in geographically separate locations

If we detect a security breach affecting your personal information, we'll notify you within 72 hours via email and provide guidance on protective measures you can take.

Cookies and Tracking

We use cookies to keep you logged in and remember your preferences. Most are essential for the platform to work properly.

Essential Cookies

These cookies are necessary for basic functionality and can't be disabled without breaking the service. They handle your login session, security features, and core platform operations.

Preference Cookies

Remember your settings like language choice, display preferences, and dashboard layout. You can clear these anytime, but you'll need to reset your preferences.

Analytics Cookies

Help us understand how people use TasklyPlanix so we can improve it. These are optional, and you can opt out in your account settings. We use anonymized data whenever possible.

Most browsers let you control cookies through settings. Just keep in mind that blocking essential cookies will prevent you from using our platform.

International Data Transfers

While our primary operations are in Vietnam, some data processing occurs outside the country through our service providers. We ensure appropriate safeguards are in place for any international transfers.

When your data moves across borders, we:

• Use service providers with adequate data protection standards
• Implement contractual protections through data processing agreements
• Maintain encryption during transmission and storage
• Regularly audit third-party security practices

Children's Privacy

TasklyPlanix is designed for adults managing personal or business finances. We don't knowingly collect information from anyone under 18 years old.

If we discover we've accidentally gathered data from a minor, we'll delete it promptly. Parents or guardians who believe their child has provided personal information to us should contact our support team immediately.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and display a notice on the platform.

The date at the top of this page shows when we last revised the policy. We encourage you to review it occasionally to stay informed about how we protect your information.

Continued use of TasklyPlanix after changes take effect means you accept the updated policy. If you disagree with modifications, you can close your account before they become effective.